Online Purchase Policies

Condition of Items

All items are vintage or antique, meaning they are at least several years old and have likely been owned by others. In many cases, items may have been created decades ago.  The age of these items is one of the reasons the items are so interesting and appealing.

However, as is typically the case with vintage or antique items, their conditions may exhibit wear from age and use.  We do our best not to buy items which are in poor condition. And in order to preserve the original character of the items we have found, we generally offer them for sale in the condition in which we have found them.  In some cases, we have performed minor repairs, but we have not altered items otherwise.

We have endeavored to accurately portray each item’s condition in the photographs on this website.  However, no photograph can perfectly depict every aspect of an item.

Accordingly, by purchasing any of our items, you acknowledge that we specifically disclaim any representation, warranty, promise, agreement or guaranty of any kind or character whatsoever, whether express or implied, oral or written, concerning or with respect to: (a) the value or condition of the item; (b) the suitability or fitness of the item for any particular purpose; (c) the merchantability or marketability of the item; (d) the quality of the construction of the item or the quality, type or nature of the materials incorporated into the item; (e) the quality or state of repair or lack of repair of the item; or (f) any other matter of any kind with respect to the item.  The sale of any item is made on an “as is” and “with all faults” condition and basis.

We want you to be happy with your purchase and look forward to your return business!

 

2nd ACT PRIVACY POLICY:

We respect you and your business and are committed to protecting your privacy. We will NEVER lease, give or sell your personally identifiable information to anyone.

So our site will recognize you when you return and we can serve you better, we may collect personally identifiable information. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited.

 

SECURITY POLICY:

Your payment and personal information is always safe. Our Secure Socket Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal

information, including credit card number, name, and address, so that it cannot be read over the Internet.

 

SHIPPING AND DELIVERY POLICY:

Please be assured that your items will ship out within two days of purchase.

We are sorry but we cannot ship to P.O. Boxes.

If you’re trying to estimate when a package will be delivered, please note the

following:

  • Credit card authorization and verification must be received prior to processing.

  • Some items, due to size, weight or value, will require a custom shipping quote. These items are noted as such. When you purchase your item, please call for your approval of the shipping expenses - we will not ship without your approval.

  • Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.

  • If you require express or 2 day shipping, please call us at 302-328-3506 for charges.

 

SHIPPING AND HANDLING COSTS:

Because of the wide variety, size and weight of our goods, we ship in the most efficient and cost effective way possible for each purchase.  Very large furniture and similar items will require use of our freight contractor.  You will be notified of the costs and timetable before any shipping charges go on your card.

 

RETURN POLICY:

2nd ACT Antiques and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each 2nd ACT Antiques shop owner honors.

Please be advised individual shop owners may have additional terms that apply. However, shop owners can only make their return policies more lenient, not more strict. This Policy will govern in the event of any conflict between this Policy and the policy of any individual store.

 

Return Policy Procedure

  • If you are not pleased with your 2nd ACT Antiques purchase, simply contact the shop owner where you bought the item by email or phone within 3 days of delivery of your item to arrange for its return and a refund of the purchase price, less a restocking fee if stated in the shop owner's Terms Of Sale at the time of purchase.

  • The shop owner will acknowledge your return request within 3 days.

  • You will ship the item back to the shop within 3 days of the acknowledgement:

    • The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you with the shop's tags and identifying marks intact.

    • We recommend you use delivery tracking and get a delivery receipt.

    • The buyer pays for return shipping and insurance, unless agreed otherwise between the buyer and shop owner.

  • After the shop owner verifies the returned item is as originally sent, they must issue a full refund within 3 days. For protection of both the shop owner and buyer, when making a refund via personal check or money order to a buyer, the shop owner is required to send the refund to the buyer in a traceable manner where receipt confirmation can be verified.

Additional Return Policy Information

  • We encourage our shops to only issue full refunds, rather than partial refunds or returns.

  • Shop owners may choose to offer a more liberal Return Policy, described in their shop's Terms Of Sale.

  • This policy does not apply to items purchased on Layaway. Policies for Layaway purchases may vary by shop, so be sure to check with the individual shop owner before making your purchase.

  • This policy does not apply to custom orders produced by Fine Art and Jewelry Artisan shops. Policies for custom orders may vary by shop, so be sure to check with the individual shop owner before making your purchase.

  • Damaged items are handled separately as described immediately below.

  • If you have any complaint against a shop owner concerning a 2nd ACT Antiques purchase, you need to contact 2nd ACT Antiques Customer Support within 3 months (90 days) of the original purchase date for 2nd ACT Antiques to assist with the complaint.

Damaged Item Procedure

  • Please do not return items damaged in shipment, as doing so will void the shipping insurance.

  • Damage claims can only be made on items shipped with insurance.

  • 2nd ACT Antiques requires that all shipments be insured unless declined by the buyer using the Decline Insurance option during the checkout process. Each shop shall determine if they allow a buyer the option to decline insurance on the shipment of an item at the time they list their item for sale. If a buyer requests that an item not be shipped insured, using the Decline Insurance option at Checkout, the shop owner is then not responsible for loss or damage to that item in shipping.

  • To begin the process, please contact the shop owner and alert them to the damage.

  • Claims should be made through the original shipping agent. Guidelines for insurance claims vary by carrier so please check with the carrier for specific instructions.

  • Be sure to retain all original packaging as well as all pieces of the damaged item, as the shipping agent will request to examine them.

  • In the event that you, the recipient, files the claim, the shop owner will provide you with the necessary insurance information.

  • For information on filing a claim through the following carriers, visit:*

  • * Note that not all shops ship via the above carriers, and that some shops insure their shipments via a 3rd party insurance agent, not that of the carrier. Be sure to contact the shop so that they may handle, or guide you through the process.

 

2nd ACT Antiques’ Return Policy is designed to help ensure a smooth, enjoyable buying experience. If a 2nd ACT Antiques transaction falls outside of our Return Policy, then you and the shop owner will need to negotiate a mutually agreeable resolution. However, as a neutral party, you acknowledge that 2nd ACT Antiques has no liability for the success or failure of your transaction and cannot guarantee its success. 

 

 

 

© 2018 2nd ACT Antiques

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